FedEx International MailService®

FIMS FAQ

What FIMS service should I use?

Premium Service takes 4-7 international business days average to destination post handoff Choose Premium Service for your time sensitive correspondence, invoices, and product fulfillment when delivery time frames are key to you and your recipient.
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Standard Service takes 7-11 international business days average to destination post handoff Choose Standard Service when you want the cost benefits and when delivery times are not the most important factor.
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What if I don’t see my package?

Please contact the shipper to obtain details related to the shipment of your package.

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What if my package is showing submitted to customs for an extended period?

Please contact the shipper to obtain details related to the shipment of your package.

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Please Note

FedEx International Mail Service provides an additional level of visibility to your economical international shipping, however this is not a tracking process. As FedEx hands your package off to a local postal authority, there can be a lag time of 2—5 days where your package is not visible. Not every country scans their packages or performs a full set of scans. FedEx is not responsible for packages once they have been handed off to the local postal authority.